Terms of Service

Effective date: 2026-10-12
Version: 2026-10-12

These Terms of Service (the "Terms") are a binding agreement between Meridian Labs, LLC, a Florida limited liability company doing business as Regencly ("Regencly," "we," "us," or "our"), and the person or entity that subscribes to our Services ("you," "your," or the "Customer").

By checking the box at signup, you affirmatively agree to these Terms and to our Privacy Policy. If you are agreeing on behalf of a company or brokerage, you represent that you have authority to bind that entity.

1. The Service: a managed website, not software you buy

Regencly provides a fully managed real-estate web presence: we design, build, host, operate, and maintain a website and related marketing services for you (collectively, the "Service"). You are subscribing to an operated outcome (a live, hosted, marketed website), not purchasing software, source code, or a design you take with you.

This distinction runs through the whole agreement: you rent an operated Service for as long as you subscribe; you never buy the website or the technology behind it.

2. Definitions

• "Platform IP" means the Service and everything we use to provide it, including: the hosted website(s) we build and operate for you, all source and object code, HTML, CSS, and JavaScript, page templates, widgets and components, our design system and design tokens, the "look and feel," visual designs, layouts, and libraries, our software, APIs, and backend services, and our AI models, prompts, and algorithms. Platform IP includes anything we create even at your request or as custom/bespoke work you pay for.
• "Customer Data" means the content and data you own and provide to us or that your site collects for you: your leads and contacts, your listings and property data, the photos, copy, documents, and media you upload, and form submissions and communications logs that belong to you.
• "End User" means a person who interacts with a site we operate for you; for example, a lead or visitor who submits a form.
• "Subscription Term" means the then-current paid period of your subscription (monthly or annual), including renewals.
• "Order" means the signup, checkout, or order form describing your plan, fees, and term.

3. Ownership of the website, code, and design (Platform IP)

3.1 We own the Platform IP. As between you and us, Regencly (and its licensors) owns all right, title, and interest in and to the Platform IP, including all intellectual property rights. This includes anything built at your request or paid for as custom work. Paying to have your site built or customized does not transfer ownership of the site, its code, or its design to you.

3.2 The build/setup fee does not transfer ownership. Any one-time build or setup fee pays for the creation and setup of your managed site; it does not convey ownership of the website, code, templates, or design, at any time.

3.3 No ownership passes to you. This agreement is not a sale and conveys no ownership, title, residual right, or escrow in the Platform IP. The only right you receive is the right to access and use the Service during your Subscription Term (Section 4). You never acquire ownership of the website, its code, or the design system.

3.4 Feedback. If you send us suggestions or feedback, you assign them to us and we may use them freely, without obligation to you.

4. Your license to use the Service

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the hosted site and Service for your Subscription Term, solely for your own real-estate business. This license ends when your subscription ends.

5. What you may not do (protecting the Platform IP)

You may not, and may not permit anyone else to:

• copy, back up, download, export, migrate, escrow, mirror, or frame any part of the Platform IP, or attempt to obtain the site's source, HTML/CSS/JavaScript, templates, or design files;
• reverse-engineer, decompile, disassemble, or derive source code from, or create derivative works of, any part of the Service;
• scrape, harvest, or bulk-extract data or content from the Service except your own Customer Data through the export tools we provide (Section 9);
• circumvent watermarks, credits, or technical measures that protect the Service or its templates;
• resell, sublicense, or provide the Service to third parties as a service bureau.

We have no obligation to provide, and will not provide, any copy, export, transfer, or handover of the Platform IP, including the website, its source code, templates, or design system, during or after your subscription.

6. Customer Data and the rights you grant us

6.1 You own your Customer Data. You keep all ownership of your Customer Data.

6.2 Your license to us. You grant us a license to host, store, process, reproduce, display, and transmit your Customer Data solely to operate, provide, secure, support, and improve the Service for you. This license is limited to your Subscription Term plus the wind-down window in Section 9, and it ends when that window closes. We will not sell or "share" (as defined by CCPA/CPRA) your Customer Data or End-User data for our own advertising.

6.3 Third-party tools you connect. If you connect a third-party service (for example, your own CRM or email/SMS provider), we will share the relevant Customer Data with that service at your direction so it can perform the function you enabled. Those providers are your chosen tools, governed by your agreement with them; you are responsible for their use of the data.

6.4 Advertising accounts you connect. If you connect an advertising account (for example, a Meta ad account, a Facebook Page or a Google Ads account) or ask us to run ads for you, you confirm that you are authorized to give us that access. You remain the advertiser and pay the platform directly. You agree to follow that platform's terms and advertising policies, including Meta's Housing special ad category, and fair housing law. We act on your instructions, use data from those platforms only to provide the Service to you as described in our Privacy Policy, and will not use it in a way the platform's terms prohibit. You can remove our access at any time in the platform's settings.

6.5 SMS/marketing consent data. Mobile opt-in and SMS consent data will never be shared with third parties for marketing.

6.6 Your responsibilities for your data. You represent that you have the rights and consents needed to upload your content and to have us process your End Users' data, and that your use of the Service complies with law, including Fair Housing, TCPA and applicable SMS/voice consent rules, CAN-SPAM, and MLS/IDX rules.

7. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, incorporated by reference. Among other things, you may not use the Service for unlawful content or conduct, Fair Housing violations, unlawful marketing, infringement, security abuse, or scraping. We may remove violating content and suspend accounts that breach the AUP.

8. Fees, billing, renewal, and cancellation

8.1 Pricing and term. Your Order sets your fees, which may include a one-time build/setup fee and a recurring subscription (monthly or annual; annual is offered at a discount). There is no minimum commitment beyond your current paid period; you may cancel at any time, effective at the end of the period you have already paid for. The build/setup fee covers our upfront work.

8.2 Auto-renewal and price changes. Your subscription automatically renews at the end of each term (monthly or annual) at the then-current price unless you cancel first; you can cancel any time from your account. Renewals at the same price happen automatically and require no separate notice. If we ever change your price, we will tell you in advance, before the change takes effect, so you can cancel before your next billing date if you do not agree. Annual plans may receive an additional advance reminder where the law requires one.

8.3 Refunds. Except where required by law, all fees are non-refundable and are not prorated on early cancellation. The build/setup fee is non-refundable once build work has begun.

8.4 Plan changes.

• Upgrades (e.g., monthly→annual, or to a higher tier) take effect immediately, with a proration credit for unused time.
• Downgrades (e.g., annual→monthly, or to a lower tier) take effect at the end of your current paid period; there is no mid-term refund or proration.

8.5 Cancellation. You may cancel at any time through your account (self-serve). Cancellation stops future renewals; it does not refund fees already paid.

9. Suspension, termination, and what happens to your site and data

9.1 Suspension/termination by us. We may suspend or terminate the Service for non-payment (after a dunning/retry grace period), breach of these Terms or the AUP, or where required by law.

9.2 Non-payment.

• If you cancel voluntarily, your site stays live until the end of the period you have already paid for, then goes dark.
• If a payment fails, we will retry and notify you during a grace period before taking the site offline; we will not take a paying customer's site down over a single failed charge.

9.3 Offboarding sequence (what happens on the way out). We publish this in full because most providers hide it:

1. The hosted site goes dark and is removed from public view. We never hand over the site, its code, templates, or design system.
2. You have a 30-day self-serve window to export your Customer Data (Section 10).
3. After that window, we delete your Customer Data within 30 days; backups are purged on our standard rotation. We may retain limited records where required by law (e.g., tax/financial records) or subject to a legal hold.
4. On request, we will transfer your domain registration to you. The domain is the one asset that leaves with you; all Platform IP stays with us.

9.4 Delete-everything on demand. You may request immediate deletion of your account and data at any time through a self-serve control. When you do, we will take your site offline and promptly purge your Customer Data from our live systems (backups purged on rotation; legal/tax carve-outs apply). Because this is immediate and irreversible, we will ask you to confirm and will prompt you to export your data first.

10. Data export

10.1 What you can export. Your Customer Data (leads and contacts, uploaded content and media, form submissions, communications logs you own, analytics about your own leads/site, and your listings) in a portable, machine-readable format (CSV and/or JSON), self-serve, and not conditioned on payment of any outstanding fees. We do not place a lien or security interest on your Customer Data.

10.2 What you cannot export. The Platform IP: website source code (HTML/CSS/JavaScript), the design system, templates and widgets, the rendered/generated site build and hosting configuration, our software and APIs, our AI models and "look and feel," aggregated/derived platform analytics, and any custom/bespoke work (which remains Platform IP). Data export and code export are independent: we always grant the first and never the second.

11. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all implied warranties (including merchantability, fitness for a particular purpose, and non-infringement). We do not guarantee any specific marketing, lead-generation, ranking, or SEO result.

12. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages. Our total aggregate liability is limited to the fees you paid us in the 12 months before the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

13. Indemnification

13.1 By you. You will defend and indemnify us against claims arising from your Customer Data and your marketing conduct, including Fair Housing, TCPA / express-written-consent for SMS/voice, CAN-SPAM, MLS/IDX rule breaches, and your handling of data-subject requests from your own leads.

13.2 By us. We will defend and indemnify you against third-party claims that the Platform IP, as provided by us, infringes their intellectual property rights.

14. Copyright / DMCA

We respect intellectual property rights and comply with the DMCA. Our registered designated agent and full notice-and-counter-notice procedure (including repeat-infringer termination) are in our Copyright/DMCA Policy. Registered agent on file: DMCA-1074993.

15. Third-party services and MLS/IDX

The Service may integrate third-party services (for example, MLS/IDX feeds, payment processing, analytics, messaging, and any CRM/email provider you connect). Your use of those may be subject to their terms, and MLS/IDX data is subject to the applicable MLS's rules.

16. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The state and federal courts located in Palm Beach County, Florida have exclusive jurisdiction over any dispute; each party consents to venue there and waives any right to a jury trial.

If a brokerage or other party adds its own terms on top of the Service, these Terms control in the event of any conflict.

17. Changes to these Terms

We may update these Terms. For material changes, we will require your affirmative re-consent: you will be asked to review and accept the new version (with a summary of what changed) before continuing to use the Service. Continued use alone is not acceptance of material changes. We maintain a public version history and an effective date on each version, and we keep prior versions so any past acceptance can be reproduced.

18. General

Entire agreement; no waiver; severability; assignment (you may not assign without our consent; we may assign to an affiliate or successor); notices; force majeure; independent contractors; survival of Sections 3, 5, 6.1, 10–13, and 16.

19. Contact

Meridian Labs, LLC (d/b/a Regencly), 8992 Chauvet Way, Boca Raton, FL 33496 · legal@regencly.com

Version History